Support
Locke Coffee app support.
Support information for the Locke Coffee iOS app, including help with orders, account access, payments, memberships, notifications, and privacy requests.
Contact support
Email is the fastest way to get help with app issues. Include the phone number on your account, your order number if relevant, your device model, iOS version, app version, and a short description of what happened.
- Phone
- (859) 655-9444
- Location
- Locke Coffee, 4 W 4th St, Newport, KY 41071
- Response time
- We usually respond within 1 to 2 business days. For pickup issues during shop hours, call the shop.
What we can help with
- Orders and pickup
- Questions about order status, pickup timing, missing items, refunds, or incorrect drinks.
- Account access
- Help signing in with your phone number, verification codes, profile details, or account recovery.
- Payments
- Issues with Apple Pay, saved cards, charges, receipts, declined payments, or payment completion.
- Membership
- Help with Member or Member+ subscriptions, drink redemptions, cooldowns, cancellation, and billing questions.
- Location and notifications
- Support for location checks used during member drink checkout and push notifications for order updates.
- Privacy requests
- Requests to access, correct, export, or delete personal information tied to your Locke Coffee account.
Common fixes
- I cannot sign in.
- Confirm the phone number is entered correctly, request a new code, and check that SMS messages are not blocked. If the code still does not arrive, contact support.
- My payment did not complete.
- Check your Apple Pay or card settings, confirm the payment method is valid, and avoid leaving the checkout screen while payment is processing.
- Membership checkout says I am too far away.
- Member drink pickup uses a location check near Locke Coffee. Enable Location Services for the app and try again when you are at the shop.
- I am not receiving notifications.
- Open iOS Settings, find Locke Coffee, and confirm notifications are allowed. You can still check order status in the app.
Account and data requests
To request account deletion, a copy of your data, or correction of personal information, email contact@lockecoffee.com from the email address on your account or include the phone number you use to sign in.
For more detail on how Locke Coffee handles app data, read our Privacy Policy. App purchases, memberships, and orders are also subject to our Terms of Service.